Frequently Asked Questions

Are there additional Taxes & Fees?

A Resort Week is valid for your accommodations only. It does not include food, beverages, taxes (including, but not limited to transient occupancy tax, energy surcharges, international taxes or fees), gratuities, transportation, service charges, resort deposits or incidental expenses. These items will be paid upon check-in or check-out at the host property.

You are solely responsible for payment of any applicable taxes, gratuities, personal expenses, utility charges, security deposits and other fees or charges levied by a resort and/or provider of accommodations for the use of amenities and facilities.

Do you collect All-Inclusive Fees?

We do not collect any fees or payments for properties offering Optional or Mandatory All-Inclusive Programs. All travelers staying at All-Inclusive properties are solely responsible for all payments and fees to the host property. Please review each property's profile carefully before making a decision. We cannot collect or quote fees, please contact the resort directly if you want to know the cost.

What is an All-Inclusive package?

Some resorts offer All-Inclusive accommodations. These accommodations include at least all meals and non-alcoholic beverages, some resorts will also include water sports and other amenities. Please review the property information to determine the specifics of what each property includes along with the room accommodations and meals before making a decision.

What is a Hold?

You may place a hold on a particular property for a twenty-four (24) hour period without confirming such accommodation(s). If you do not confirm the particular accommodation(s) within such time period, the hold will be released and the accommodation(s) will be available for confirmation by others.

What are the Occupancy and Age Requirements?

The total number of people occupying any accommodation(s) must not exceed the maximum occupancy of the particular accommodation(s) set forth; otherwise, access may be refused or the applicable resort or provider of the accommodations may levy an additional charge. You and Your guests must occupy and use any accommodations in a responsible, careful and secure manner. You are responsible for any acts and omissions, which result in any damage, theft or loss, caused by You or Your guests while using the accommodations. You must be at least twenty-one (21) years of age to confirm a vacation on this Web Site. In some instances, the minimum age to make a reservation may be higher where required by a resort or other provider of accommodations.

Can I cancel?

Once you are confirmed, the reservation is non-transferable, non-refundable and not allowed to be cancelled - making your purchase FINAL. A name change is considered a cancellation in our system. A confirmed reservation may not be used for any commercial purpose, including rental or sale of the accommodation(s) which is/are represented by such reservation.

We reserve the right to cancel Your reservation if payment is/are rejected by Your bank or Credit Card company.

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